The Textmagic Blog
Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.
Text messaging service provider Textmagic brings to you the latest news,
trends and inspiring ideas on how to grow your small business.
Customer expectations are on the rise, and customer service is evolving to meet them. Call centers are at the front lines, tacklin...
The impact of customer service on brand perception cannot be overstated. When customers feel heard, valued, and supported, they ar...
Are you struggling with long wait times and high call volumes in your contact center? Do repetitive tasks lead to agent burnout an...
Nowadays, with just a few taps on our smartphones, we can order a ride, buy groceries, or even book a vacation. All without speaki...
70% of customers are willing to purchase more from brands that offer outstanding support across multiple customer contact channels...
Good customer service is a critical differentiator that sets a business apart from its competitors. Customers are more digitally s...
Ignoring customer success metrics is like navigating a ship without a compass. These key performance indicators (KPIs) provide a p...
ChatGPT is an artificial intelligence (AI) technology developed by OpenAI that is changing how businesses operate. At its core, it...
Humor plays a crucial role in building personal connections with consumers. Research shows that 91% of respondents favor brands th...
