CASE STUDY • Accounting and Tax Preparation

Evans Associates streamlines client communication with SMS

Evans Associates Inc. uses Textmagic to save time, reduce missed calls, and keep tax and accounting clients informed through fast, reliable SMS messaging.

Textmagic makes it simple to reach our clients quickly. Instead of chasing phone calls or waiting for email replies, we send a text and get a response almost instantly.

Matthew Evans

Partner

Company:

Los Angeles, California

United States

Founded in 1987

10 Employees

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Industry:

Accounting

Products used:

Two-way text messaging

Scheduled SMS

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About Evans Associates Inc.

Evans Associates Inc. provides tax preparation and accounting services to individuals and businesses in California. With decades of experience, the firm is known for its responsive customer service and practical financial advice.

The business challenge

Evans Associates struggled with time-consuming phone calls and delayed email replies. Clients often missed updates or failed to return calls, making it harder to keep projects on track.

How Textmagic helped

By adopting Textmagic, Evans Associates was able to send quick, reliable SMS reminders and updates. The platform supported two-way conversations and allowed the team to schedule important client messages.

The results

The firm saved time, reduced missed calls, and improved client responsiveness. Clients now receive timely reminders and information, leading to smoother communication and stronger relationships.

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