WellSpace boosts communication efficiency with CPaaS integration
Find out how centralized text messaging streamlined therapist communication and improved membership management.
- Vancouver
- United States
- 2-10 Employees
- Wellness
- Visit website
The CPaaS integration provided the perfect solution. Although some setup was involved, the overall process was smooth, and our unified number started working quickly. Now, all therapist communications are directed to one number, centralizing our communication effectively.
Practitioner Advocate
About WellSpace
WellSpace is a managed retail unit that offers split rentals to massage therapists and wellness practitioners. As an automated building with no staff or direct communication, our communication platforms are crucial in addressing the needs of the therapists and managing their memberships or building-related updates. Initially, we relied on email for all communications but found it too clunky and unreliable. Switching to text messaging proved to be more effective, interactive, and consistent in reaching our audience.
The Business Challenge
When designing our business, our goal was to create flexible, pre-furnished spaces that therapists could use only when they had clients. With multiple bays and over 20 therapists in a single space, we needed a robust communication platform that allowed minimal interference but high usage. After deciding on text messaging, we wanted to avoid giving out our personal numbers. We initially used Textmagic, but having a separate Twilio number for sales led to confusion among therapists about which number to use.How Textmagic Helped
The CPaaS integration provided the perfect solution. Although some setup was involved, the overall process was smooth, and our unified number started working quickly. Now, all therapist communications are directed to one number, centralizing our communication effectively.The Results
Since implementing Textmagic's CPaaS platform, we have streamlined our communication process.The addition of new features and the commitment to customer service have made our experience very positive. I have recommended Textmagic to friends, helping them set up their numbers, and they are also enjoying the benefits. I believe Textmagic is an indispensable tool for any company utilizing text for marketing.
