Connect with your customers on Facebook
Make it easy for customers to reach your business on Facebook. Connect your pages and manage Facebook conversations alongside other channels in Textmagic.
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Assist your customers more effectively with Facebook
Connect your Facebook pages and manage Facebook chats with your team. Gain a 360° view of all customer interactions for faster, more personalized support.
Link multiple Facebook pages
Connect your Facebook pages and manage customer chats alongside other channels from your Textmagic account. No-code setup gets you started in minutes.
Connect your Facebook pages and manage customer chats alongside other channels from your Textmagic account. No-code setup gets you started in minutes.
Handle chats with your team
Assign conversations to your team mates and respond faster to customers—no more switching between accounts or missing messages.
Assign conversations to your team mates and respond faster to customers—no more switching between accounts or missing messages.
Gain a 360° contact overview
Textmagic collects all customer information into a single profile, combining messages from all channels to ensure your team shares the same context.
Textmagic collects all customer information into a single profile, combining messages from all channels to ensure your team shares the same context.
Turn Facebook into an effective support channel
Provide powerful customer service with Facebook—accessible worldwide and always available on mobile devices.
Omnichannel messenger
Centralize all your customer conversations across Facebook, SMS, WhatsApp, live chats, and calls in one unified inbox. Don't miss any customer request.
Contact history
Access the full history of customer interactions, including messages from all channels and team notes, to deliver personalized and informed support every time.
Multi-agent collaboration
Assign chats to team mates, leave internal notes to share context, and ensure smooth handovers for faster, personalized service.
Message templates
Save time and respond consistently to common queries with pre-written message templates that can be organized by category.
Respond with AI
Leverage AI to generate quick, accurate responses, summarize conversations, and analyze sentiment for smarter, faster support.
Keep Facebook features plus powerful enhancements
With Facebook integration, Textmagic offers the same smooth messaging functionality you rely on from Facebook, plus additional benefits like team collaboration, a unified inbox for all channels, and tools to simplify customer service.
- Two-way messagingSend and receive Facebook messages directly through the Textmagic platform.
- Images, video, and audioSend and receive various media file types including images, videos, and audio.
- Real-time conversationsRespond to customer messages instantly for better engagement.
- Contact informationAccess and view customer names and profile pictures for personalized interactions.
- Conversation historyKeep track of past chats to maintain context and improve customer service.
- Multi-page supportManage multiple Facebook pages from a single Textmagic account.
- Documents sendingSend documents along with text, images, and videos for complete communication.
- Global reachConnect with customers worldwide, no matter where they are.
Save time and simplify support across channels—start managing Facebook chats with Textmagic today.
Get started in 3 simple steps
Easily connect Facebook pages to Textmagic and start managing customer chats with your team in minutes—no coding required.
1
Create a Textmagic account
Sign up for a free Textmagic account—no credit card required.
2
Connect your Facebook page
Log in with your Facebook account and link one or more pages to Textmagic in just a few minutes using our simple, no-code wizard.
3
Make your page accessible
Add your Facebook page link to your website, share the QR code, or embed it in a chat widget to make it easy for customers to connect.
4
Respond to chats with your team
Receive Facebook chats directly in your Textmagic account, where your team mates can respond to customer inquiries together.
Facebook Messenger for business FAQ
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What is the Facebook channel?
The Facebook channel allows you to manage messages from your Facebook Page directly within the unified inbox. It’s a great way to streamline communication across platforms.
How can Facebook integration help my business?
Facebook integration helps you respond faster to customer inquiries, stay organized, and manage all conversations in one place, improving your overall support efficiency.
Can I connect multiple Facebook Pages?
Yes, you can connect multiple Facebook Pages and manage all their messages seamlessly in the unified inbox.
Do I need special tools to use Facebook with this system?
No, all you need is your existing Facebook Page. Once integrated, you can manage your conversations within the platform.
Can my team handle Facebook messages together?
Yes, your team can assign, share, and resolve Facebook messages collaboratively, ensuring no conversation is missed.