Email helpdesk platform 
for customer service

Turn customer service emails into organized, trackable tickets. Manage, prioritize, and resolve customer inquiries with your team from our easy-to-use platform.
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Powerful features for better customer experiences

Get the tools you need to manage customer inquiries efficiently, collaborate with your team, and deliver exceptional service.

  • Unlimited inboxes
  • Multi-channel communication
  • Filtered views for teams
  • Ticket assignment & priorities
  • Templates for faster replies
  • AI-based responses
  • Real-time notifications
  • Spam protection
  • Attach files & documents
  • Tagging system
  • Internal team notes
  • Simple inbox setup

A clear view of all support conversations

Meet our intuitive, easy-to-use interface that helps your team stay organized and respond faster.
Ticket list
Ticket view
Shared inboxes
Agent reply

Why your business needs a helpdesk

A helpdesk centralizes customer support, streamlines workflows, and ensures no inquiry is missed, helping your team deliver faster, more reliable service.
Centralized communication
Organize all customer inquiries in one place to ensure no request is missed.
Improved efficiency
Simplify workflows with ticket management, automation, and team tools.
Faster response times
Prioritize and assign tickets to resolve issues quickly and effectively.
Better team collaboration
Shared inboxes and task assignments keep everyone aligned and productive.
Actionable insights
Track performance, analyze trends, and improve customer service with detailed reports.
Scalable solutions
Easily adjust workflows and features to keep up with your growing business.
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Everything your support team needs to succeed

Explore the solutions designed to help your team save time, collaborate better, and deliver exceptional customer service.
Fast & easy setup
Connect your support inbox in just a few clicks and manage inbound email queries in one place.
Advanced filtering & views
Easily sort tickets by priority, status, or assignees to stay organized and focus on what matters most.
AI assistant
Get AI-suggested ticket responses and insights to reply faster and with greater accuracy.
Team collaboration
Communicate with your team, assign tickets, and see who’s already handling each ticket to avoid overlaps.
Real-time notifications
Stay updated instantly on ticket activity, replies, and status changes without delays.

Get your helpdesk up and running in 3 steps

Follow these quick steps to set up your helpdesk and start supporting your customers right away.
1
Create a free Textmagic account

Sign up for free to access all our features. No credit card required. The helpdesk module is free to use.

2
Connect your inbox or create a new one

Easily forward emails from your existing inbox or create a new Textmagic inbox to manage tickets.

3
Invite team members

Invite team members to handle inbound emails. Assign roles and collaborate on tickets in real-time.

4
Start solving incoming support tickets

Turn incoming emails into tickets automatically. Assign, track, and respond to them all within the app.

Email helpdesk FAQ

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What is the email helpdesk module?
The helpdesk module is a tool that organizes customer service emails by converting them into tickets. Each ticket acts as a clear record of a customer inquiry, making it easy for your team to assign, prioritize, and resolve requests. By centralizing all conversations in one place, it helps your team stay organized and ensures every inquiry is addressed promptly.
How do I invite team members to use the helpdesk?
You can easily invite new team members in two ways:
  • From the Tickets view: When assigning a ticket, you’ll see an option to invite a user if they’re not already part of your team.
  • From the Admin section: Navigate to the Admin section of your Textmagic dashboard, where you can manage user roles and send invitations to new team members.
Can I use the helpdesk with multiple email addresses?
Yes, you can connect unlimited email addresses to the Textmagic helpdesk. You have two options:  
  1. 1. Use your existing email addresses: Forward emails from your current inboxes to Textmagic. Each email will appear as a new ticket. Here's how you can set it up:
    • Add the forwarding address provided by Textmagic (e.g., [email protected]) as a forwarding email in your email app.
    • Check your inbox for a verification email to complete the forwarding setup.
    • Once configured, emails forwarded to this address will automatically be converted into tickets.
     
  2. 2. Create a new Textmagic inbox: Set up a new email inbox directly within Textmagic. This inbox will have an extension like @company.textmagic.com and will be ready to handle support tickets without any additional configuration.
How does the email helpdesk improve team productivity?
The Textmagic helpdesk is designed to streamline your team's workflows and enhance productivity by offering:
  • Ticket assignment: Assign tickets to specific team members to ensure every inquiry is handled by the right person.
  • Customizable views: Organize tickets based on priority, tags, or team needs.
  • Task creation: Turn tickets into actionable tasks for better accountability and follow-ups.
  • Collaboration tools: Use shared inboxes and internal notes to keep everyone aligned and informed.
  • Response templates: Reduce response times with predefined message templates. AI suggestions are also coming soon.
How does Textmagic ensure spam emails don’t clutter my tickets?
Textmagic includes powerful spam protection tools. You can blacklist entire domains or specific keywords directly from the dashboard, ensuring that irrelevant or unwanted emails are filtered out before they reach your ticketing system.
Will the helpdesk support additional communication channels in the future?
Yes, the Textmagic helpdesk is currently in beta phase. While it currently supports only email ticketing, future updates will allow you to:
  • Sync all your contact data across channels: Access a 360-degree view of customer interactions.
  • Track interaction histories: See comprehensive communication records for your contacts, covering multiple channels like SMS, phone, and more.
  • Seamlessly manage multi-channel support: Handle inquiries from various platforms in one centralized interface.
These enhancements ensure the helpdesk will grow with your business needs, making it a robust, long-term solution for customer support.

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