Flexible usage-based pricing

It depends on your location and setup. Here’s what you need to know:

North America (USA & Canada)
To start texting, you must complete the brand and use case (campaign) registration. This process typically takes 2 to 7 business days. Learn more about 10DLC and toll-free verification.

United Kingdom
You can send texts immediately after onboarding and selecting a UK virtual number or a Sender ID. Learn more about texting in the UK.

Australia
You can send texts immediately after onboarding and selecting an Australian virtual number. If you use a Sender ID (business name), the approval may take up to 14 days. Learn more about texting in Australia.

Bring Your Own Carrier (BYOC)
If you’re using BYOC, you’re ready to start sending messages immediately, with no additional approvals required. Learn more about BYOC.

Yes.

With our BYOC (Bring Your Own CPaaS) integration, you can connect your existing CPaaS provider and virtual numbers directly to Textmagic.

We support providers such as Twilio, Vonage, Sinch, and Bandwidth, and you can connect multiple providers if needed. You keep your current rates and routing while managing everything through the Textmagic interface and features.

Billing is handled separately – you’ll receive one invoice from Textmagic for the BYOC service and another from your CPaaS provider. Message delivery and routing remain the responsibility of your CPaaS provider.

You’ll receive replies in Textmagic Messenger, by email (if enabled), and via push notifications in the mobile app.

SMS sender options depend on your location. Personal mobile numbers aren’t supported.

We recommend you use:

• A local Textmagic virtual number for two-way texting.
• A Sender ID (if supported) for outbound texts only.

You can also port your virtual number or connect your CPaaS number (e.g., Twilio, Vonage, Sinch, Bandwidth) via BYOC.

No, you cannot. Verification text messages are usually sent via SMS providers, like Textmagic, while a dedicated number can receive text messages only from regular mobile subscribers and not SMS providers.

No. Textmagic virtual numbers support local messaging only and cannot be used to send texts internationally. We recommend using BYOC for international texting.

No, bulk MMS is not supported. You can:

• Send bulk SMS with attachment links globally
• Send a single MMS in North America via Messenger with a verified toll-free or your CPaaS number
• Connect and use WhatsApp, Facebook, or Instagram to exchange single multimedia messages

To stay compliant with SMS regulations:

• Obtain consent: Only send messages to recipients who have explicitly opted in.
• Include opt-out and help options: Add clear instructions like “Reply STOP to unsubscribe” and “Reply HELP for help.”
• Use approved sender types: Send messages through registered toll-free or 10DLC numbers where required.
• Avoid misleading content: Keep your messaging honest, relevant, and free of spammy language.
• Follow local regulations: Respect country-specific laws, especially for marketing and promotional texts.

Textmagic provides free tools to help you stay compliant across regions, including opt-in forms, sample SMS Terms and Privacy Policy for 10DLC, and practical guidance on compliance, such as tips and support for Toll-Free and 10DLC registration.

Yes, Textmagic provides SMS delivery receipts for text messages, indicating whether your message was successfully delivered to the recipient’s mobile network.

However, read reports (confirming if a message was opened or read) are not supported, as this functionality is unavailable in standard SMS protocols.

Yes, you can start sending emails once your domain is verified. It is recommended that you warm up your domain first by starting with a limit of 500 emails per day. This approach helps establish a strong sending reputation for your domain.

You can choose where to receive replies to your email campaigns:

• Option 1: Your own email inbox – Replies will go to the email address you are sending from.
• Option 2: Textmagic inbox (Tickets section) – To receive replies as Tickets in Textmagic, you need to:
  • Set up a Textmagic inbox in the Tickets settings.
  • Choose your Textmagic inbox as the “Reply-to” address when sending emails.

This way, you can track and manage replies directly within the Tickets section of the app, completely free of charge.

No, you cannot. Free domains like @gmail.com and @yahoo.com are not meant for bulk or commercial emailing.

The only possible option is to use your own paid business email domain.

Domain verification proves you own the domain and builds trust with email providers. The warm-up process slowly builds your sending reputation to improve deliverability and avoid spam filters. Both are needed to build trust and a good reputation with email providers.

Yes, with Textmagic, you can send single emails and mass email campaigns.

You can also use Tickets to send individual emails and receive support inquiries through the Textmagic app, free of charge.

Email Campaigns let you simultaneously send email broadcasts to many recipients, making them perfect for newsletters, promotions, and announcements. The cost of sending one email is 0.003 USD, GBP, EUR or 0.005 AUD.

Tickets are for one-on-one communication, helping you manage individual customer support inquiries (for example, replies from your email campaign) directly in the Textmagic app, completely free of charge.

To stay compliant with the email industry standards:

• Obtain permission: Always send emails to recipients who have opted in.
• Include an unsubscribe option: Make it easy for users to opt out.
• Use verified domains: Send emails from verified and authenticated domains.
• Follow content guidelines: Avoid spammy language, use clear subject lines, and include your company’s physical address.
• Monitor engagement: Regularly check open rates, bounce rates, and spam complaints to maintain a good sending reputation.

These practices will help you maintain deliverability and protect your brand’s reputation.

You can track the following key metrics:

• Deliverability (delivered vs. failed emails)
• Interaction (open and click rates)
• Compliance (unsubscribes and spam reports)
• Operational metrics like cost and send time

Regulatory compliance is required to protect both you and your recipients. Textmagic acts solely as a service platform provider. You are responsible for ensuring that your platform use complies with all applicable laws and regulations, such as GDPR, CAN-SPAM, CTIA, and other local rules.

Compliance is important to:

• Respect user consent: You must have permission to send emails or messages to your recipients.
• Protect data privacy: Personal information must be handled responsibly and securely.
• Ensure transparency: Your messages must clearly show who the sender is and include an option to unsubscribe.
• Maintain deliverability: Following regulations helps avoid blacklists, spam filters, and protects your sending reputation.

Staying compliant is not just a legal requirement — it also builds trust with your audience and improves the success of your SMS and email campaigns.

The compliance approval process depends on your location and the services you use.

SMS Service

• In North America, Textmagic requires 10DLC or TFN verification, which typically takes seven business days.
• In other countries, you can start texting immediately after signing up because no additional checks are required. However, you remain fully responsible for complying with local regulations like the Telephone Consumer Protection Act (TCPA) or other applicable laws.

Email Service

• You can start sending emails as soon as your email domain is verified.
• While there is no additional approval wait time (except recommended domain warm-up), your domain authority, sending practices, and compliance with email marketing laws (such as GDPR, CAN-SPAM, or regional equivalents) will impact deliverability and reputation over time.

To stay compliant and protect your sending reputation, always use opt-in lists, handle personal data responsibly, and avoid any purchased or third-party lists for both SMS and email campaigns.

You can’t use Textmagic to send illegal, unsolicited, or harmful messages. Prohibited content includes:

• Spam or messages sent without consent (violating CAN-SPAM or similar laws).
• Adult or age-restricted content, including escort services.
• Gambling, payday/short-term loans, get-rich-quick or MLM schemes.
• Unlicensed pharmaceuticals, debt repair/forgiveness, or deceptive financial offers.
• Promotion of regulated/illegal substances or activities (e.g., cannabis, alcohol, tobacco, vape).
• Phishing, fraud, scams, or other misleading content.

Sending these types of messages may lead to suspension. Always obtain clear opt-in before sending marketing or commercial messages.

Yes, you must obtain explicit consent before sending any SMS or email communications.

Textmagic helps you comply with GDPR, CAN-SPAM, TCPA, and other privacy laws by providing:

• Secure data handling with encryption and access controls.
• Tools to manage consent (opt-ins and opt-outs) for SMS.
• Data access and portability features to export, update, or delete personal data.
• Clear Privacy policy, Data processing agreements listed in the Terms of Service, and SOC2 certification.

However, you are fully responsible for collecting valid consent and ensuring your platform’s use meets all legal requirements.

Textmagic offers a wide range of communication channels to help businesses connect with customers:

• Messaging: SMS, MMS (in North America only), WhatsApp, Facebook, Instagram
• Email: Campaigns and helpdesk tickets
• Chat widget: Website widget connecting SMS, WhatsApp, Facebook Messenger, Instagram, and Live chat into a unified chat inbox for your support
• Calls: Inbound and outbound calls, call forwarding

Textmagic offers key features to support effective team collaboration:

• Users: Add team members with separate logins and roles under one company account.
• Role-based permissions: Control what each team member can access.
• Shared inbox: Manage SMS, email, WhatsApp, Facebook, Live chat, and Instagram conversations in one place.
• Helpdesk tickets: Assign and track support tickets across the team.
• Contact management: Share customer data securely among users.
• Campaign management: Collaborate on sending and tracking SMS and email campaigns.
• Activity tracking: Monitor user actions and maintain accountability.
• Internal notes: Add private notes on conversations for team collaboration.
• Tasks: Create and assign tasks to team members to simplify workflows.

Textmagic provides a full set of tools to create and send effective marketing campaigns via SMS, email, and other channels:

• SMS campaigns: Deliver targeted SMS campaigns with detailed delivery and response tracking.
• Email campaigns: Launch branded email communications with detailed open and click analytics.
• Personalization: Personalize messages with dynamic fields like names, preferences, or locations.
• Scheduled messaging: Plan campaigns and send them at optimal times.
• Segmentation: Target specific customer groups based on interests or behavior.
• Templates: Save and reuse branded message templates for consistent communication.
• Compliance tools: Built-in opt-out handling and consent tracking to meet marketing regulations.

You can integrate Textmagic through:

• Zapier: Connect with over 5,000+ apps, including HubSpot, Salesforce, Zoho CRM, Slack, Google Sheets, and more — no coding needed.
• API: Use the REST API to build custom integrations with your CRM or software.

Yes, Textmagic has a mobile app for iOS and Android to manage text messages, chats, and contacts anywhere.

You can also use the web app on any mobile browser—it’s fully mobile-friendly, so you can quickly access all features on the go.