Learn how businesses like yours use Textmagic
Here is how the Textmagic business texting platform is helping businesses daily to grow their revenue and improve their productivity.
Frequently asked questions
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How to use our two-way SMS Chat?
Most business people view SMS messages as singular messages, but most modern smart-phones now display texts as conversations. This gives companies new opportunities to reach out and engage with their customers and employees.
Two-way text messaging can be extremely effective in organising SMS marketing campaigns, encouraging prospects to take action, obtaining reviews and increasing engagement.
Here’s how you can use our two-way SMS chat feature:
Step #1: Log in to your Textmagic account or sign up for a new account. Navigate to SMS Chat.
Step #2: All your two-way SMS chats will be displayed in the dashboard. You can open a new chat by clicking on the New Chat button on the upper left side of the screen. Type in a number or choose a name from your contact list. Click Start.
Step #3: If you want to continue an older conversation, you can do so by simply clicking on the contact’s name. All your text messages are safely stored in the two-way SMS chat tool.
How can I check the status of sent messages?
If the text message was successfully delivered, you will see a green tick icon next to it. Pending texts have a plane icon, and failed deliveries are displayed with a red symbol.
Can I insert SMS templates and tags in the SMS messaging service?
Of course! You can insert SMS templates or tags from the bottom right side of the screen (underneath the Send button) to save time.
Can I filter my text messages in the SMS chat?
The two-way SMS chat allows you to filter through your messages by date or by keyword. You can also browse for specific conversations using the search box above your contact list.
What other features does the two-way SMS chat tool have?
The SMS chat tool allows you to turn sound notifications on and off. You can also download your conversation history, add numbers to your contact lists or close a chat using the wheel icon on the right side of the screen.