Send text messages from a toll-free number
Send SMS using a verified toll-free number
Texting from a verified, toll-free number creates a strong business identity and ensures reliable SMS delivery to one or thousands of recipients in the U.S. and Canada.
Register your brand and SMS campaign use case to prevent your SMS traffic from being flagged or blocked by the network operators.
You should choose a toll-free number for texting if:
- You wish to send and receive text messages using an 8XX number.
- Your business does NOT have a tax ID (EIN), or you are a sole proprietor.
- Your use case matches one of the 43 categories of toll-free campaigns.
- You plan to send A2P SMS traffic, such as marketing campaigns, alerts, or reminders.
- You plan to send messages to the USA and Canada using the same number.
- You want to ensure delivery by whitelisting SMS traffic with the U.S. and Canadian messaging aggregators.
How to get started with toll-free texting
Create a free account
Get a toll-free number
Register your brand
Register your campaign
This minimal effort by you will ensure your SMS messages are compliant and enhance deliverability.
What information is required for a toll-free verification?
When filling out the toll-free verification form, you must provide the following information:
- Your organization’s legal name, address, and contact details
- Your organization type
- Your website address
- A description of each SMS campaign
- Sample text messages for each campaign
- Description of the opt-in, opt-out, and help flows
Prohibited toll-free texting use cases
Toll-free texting FAQ
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We recommend choosing the toll-free number because it covers the broadest range of messaging use cases in the USA and Canada. These numbers also support high throughput, compared to 10DLC, which makes them perfect for all sorts of business communications, whether it’s one-on-one conversations, marketing campaigns, multimedia messages, or phone calls.
You should consider choosing a toll-free number if any of the following apply:
- Your business does NOT have a Tax ID (EIN number), or you are a sole proprietor.
- One of the 43 categories of the toll-free campaigns matches your use case.
- You plan to send marketing messages and need a high throughput.
- You want to send messages to the USA and Canada.
Verifying your toll-free number isn’t just a Textmagic rule; it’s an industry-wide requirement and a trust-building measure created to protect consumers from unwanted spam and fraud.
U.S. carriers, the messaging aggregator, and Textmagic will block messages that are sent from unverified toll-free numbers and do not comply with regulations.
In other words, without completing this mandatory traffic verification for your toll-free number, your text messages will not be delivered.
After you’ve submitted your toll-free verification application through Textmagic, our dedicated team will promptly review the form and pass it along to the messaging aggregator within just one business day.
Normally, the verification process takes approximately 2-5 business days. It’s important to note that we cannot expedite the process as an external toll-free messaging aggregator manages the approval.
We will email you as soon as we have news about the status of your toll-free application. While you’re waiting for approval, you can check the toll-free verification overview page for status updates.
Nothing. Verification is free.
The difference between the two is that a toll-free number has a distinct three-digit code (for example, 800). A 10DLC number, on the other hand, has a region-specific area code associated with it that might be recognizable to the recipient.
We recommend the toll-free number because it covers the broadest range of use cases for messaging in the USA and Canada. The toll-free verification is free and usually takes up to 2 business days.
10DLC registration is also free, however, it takes up to 7 business days.
Currently, the toll-free messaging aggregator allows the registration of 43 use cases. The complete list is here.
As best practice, please send texts only to people who have explicitly “opted in” to receive texts from your company.
Textmagic does not support transfers of toll-free verification from another supplier. We recommend completing the verification form once again.
