Serve your customers and leads on WhatsApp
Connect WhatsApp with the Textmagic platform
Tired of switching between different apps? Textmagic-WhatsApp native integration helps you bring all team interactions into one omnichannel platform. Here is what you can do with the WhatsApp business integration:
- Improve customer service using a unified omnichannel communication platform where you can manage all your messages centrally.
- Sell more to WhatsApp almost 3 billion-strong user base, connecting with clients globally via Textmagic omnichannel messenger.
- Enhance customer engagement and brand presence with smart features, delivering timely and personalized service.
Turn visitors into leads with the Click-to-chat widget
Make it easy for customers, partners, or staff to chat with your business using the WhatsApp click-to-chat feature. Add your WhatsApp contact link to logos, images, or as a widget to your website.
Greet users with pre-filled messages, capture their contact details, and enable them to create bookings or request support, all within a single chat window.
The WhatsApp Click-to-chat widget acts as the missing puzzle piece, empowering you to deliver meaningful customer experiences directly from the Textmagic platform.
Connect WhatsApp
Elevate your customer experience using WhatsApp:
- Global reach: Connect with a vast global audience, expanding your customer base beyond geographical boundaries.
- Instant two-way communication: Enable real-time communication with customers who primarily use smartphones.
- Multimedia messages: Add the power of multimedia messaging (photo and videos) to your daily customer engagement activities and improve sales.
- 360° customer view: Gain a complete 360° customer profile view to understand better your clients' preferences, behaviors, and needs.
- Notifications: Receive browser or desktop alerts on new incoming messages and check message delivery statuses to stay on track.
WhatsApp for business FAQ
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- Business profile: Improve brand awareness by creating a business WhatsApp profile with essential information, making it easy for customers to find and connect with you.
- Real-time communication: WhatsApp enables you to communicate with your customers in real-time, fostering immediate interactions and responses.
- Customer support and engagement: Using WhatsApp as one of the customer support channels, allows customers to ask questions, seek assistance, and receive timely responses.
- Global customer reach: WhatsApp has a vast global user base, providing your business with the opportunity to connect with customers worldwide.
- Personalized communication: WhatsApp allows businesses to personalize their communication, addressing customers by name and tailoring messages based on their preferences and interactions.
- Media sharing: Share a variety of multimedia content, such as images, videos, and documents, to enhance the richness of your communication
- Secure messaging: WhatsApp uses end-to-end encryption, ensuring the security and privacy of customer messages.
- Shared omnichannel inbox: Your team members can manage incoming WhatsApp messages via a single Textmagic platform.
- 360° customer view: Seamlessly track customer information and interactions through the Textmagic platform via advanced activity logs.
- Personalized WhatsApp messaging: Send personalized messages via the WhatApps channel using the data from the Textmagic platform.
- Multimedia sharing: Share various forms of multimedia, including text, images, videos, voice messages, and documents.
- Facebook account: You need to have a Facebook account. If not, create one before beginning the integration.
- Valid phone number: During the integration, you can connect your existing WhatsApp Business number or register a new one. Ensure you have access to this number to receive a verification code. The phone number must comply with WhatsApp Business platform rules.