Chat widget to connect, support, and convert
Chat features to make conversations smoother
Manage conversations easily, keeping communication clear and engaging, just like chatting with a friend.
- Omnichannel web widget
- Real-time messaging
- Chat history
- Chat ratings & feedback
- Customizable chat widget
- Chat eye catchers
- Real-time visitor targeting
- Automated greetings
- Data encryption
- Live queue position
- Visitor tracking
- Analytics & reporting
- File sharing
- 360° customer view
- Multilingual support
- Chat routing
Engage visitors across
all channels in one app
Connect with customers or partners across all channels—whether it’s live chat, texting, or email—all from one app.
Access your entire interaction history in one place, allowing you to provide more personalized responses and keep communication consistent, no matter how they reach out.
Master every conversation with smart tools
See what people are typing before they hit send, so you can prepare faster responses.
Make the widget look like it's a part of your site. You can change colors, texts and fully adjust it.
Ask visitors relevant questions before they start chatting. It will give you the needed context.
Find out how happy people are with your support. Be aware what's working and what's not.
Decide where, when, and who sees your chat widget with page, schedule, and location targeting.
See which pages visitors looked at before starting a chat to better understand their interests.
Deliver fast and precise responses to customers’ questions with the generative AI bot help.
Use ready-made responses for common questions to save time and improve response speed.
Get started with the omnichannel chat widget
Set up your account to start using powerful communication tools and strategies.
Invite your team members to manage incoming requests. Collaborate seamlessly to handle messages and chats from one place.
Customize the look of the widget, then add it to your website with just a few clicks.
Start chatting with site visitors right away to answer questions and turn them into potential customers.
Explore contact center articles and guides
Frequently asked questions
Haven’t found what you were looking for? Contact us now
The Textmagic chat widget is a powerful tool that can improve your website functionality in several key ways:
- Expand communication channels: The omnichannel widget lets your website visitors connect with you through various channels, including SMS, WhatsApp, email, calls, and live chat —whatever works best for them.
- Improve real-time interaction: The chat widget allows customers to easily contact you directly from your website using any device. This allows you to respond quickly to their needs, making them feel heard and valued.
- Simplify lead capturing: The widget collects valuable information from potential leads, helping you to efficiently manage and grow your business.
Without the chat widget, your website would lack essential features and become a one-sided, passive experience where users can only consume content without any means of interaction with your business.
Yes, you can. In the Channels section in the widget editor, select which channels (email, text message, call, live chat) you want to make available to your visitors. You can also customize each channel’s settings to suit your needs.
To learn more, please read this support article.
In the Targeting section, you can define who sees your widget based on criteria like countries, schedule, page URLs, and device types. This ensures that your widget is seen by the most relevant people.
To learn more, please read this support article.
Of course! You can return to the widget editor at any time to make changes. After editing, simply save your changes, and they will be applied automatically without needing to re-embed the code.
Yes, after setting up your widget, you can click on the "View Test Page" button in the Embed Code section. This lets you preview how the widget will appear on your website and make any necessary adjustments before it goes live.
To learn more, please read this support article.
To embed the widget, go to the Embed Code section, copy the provided code, and paste it into your website’s HTML before the closing
